At The American Patch, we’re always looking for passionate and detail-oriented professionals to join our growing team. As a Customer Support & Sales Representative, you’ll play a key role in helping customers design and order their perfect custom patches. From answering inquiries to providing design guidance and managing orders, you’ll ensure every client enjoys a smooth, high-quality experience that reflects our brand’s dedication to craftsmanship and service.
Responsibilities:
-
Communicate with customers via email and phone to assist with inquiries and quotes.
-
Help customers choose the right patch type, size, and backing options.
-
Collaborate with our design team to create accurate digital mockups.
-
Manage customer approvals, payments, and order tracking.
-
Ensure excellent customer satisfaction through prompt and professional support.
Requirements:
-
Strong communication and interpersonal skills.
-
Experience in customer service or sales (preferred).
-
Knowledge of custom patch production is a plus.
-
Attention to detail and a positive, problem-solving attitude.
Location: San Jose, CA (Hybrid or Remote)
Website: https://theamericanpatch.com/